📖 Hoarding Support FAQ – Your Questions Answered
Welcome to our Hoarding Support FAQ — your go-to resource for answers about our professional services, safety practices, areas we cover, and how we support those struggling with clutter and hoarding challenges. We’ve helped families across Oxfordshire, Wiltshire, and Gloucestershire reclaim safe, livable spaces with dignity and compassion.
What services does Helping Hands offer?
We provide hoarding support, deep cleaning, property clearances, gardening, carpet cleaning, and home maintenance. Our approach is tailored and trauma-informed. Visit our services page for full details.
Do you help people affected by hoarding disorder?
Yes — our team specializes in hoarding disorder support. We work gently, without judgment, and often alongside CBT-informed strategies. Hoarding is a recognized mental health issue by the American Psychological Association.
How often should I schedule cleaning?
Frequency depends on clutter levels and lifestyle. We offer weekly, bi-weekly, and one-off deep cleans. Our team is happy to recommend a personalised plan after your initial assessment.
What areas do you cover?
Helping Hands supports clients across Oxfordshire, Wiltshire, and Gloucestershire. We also consider nearby areas depending on availability — contact us for more information.
Are you insured and background checked?
Yes. Our entire team is fully insured and has undergone enhanced DBS background checks. We value your safety, trust, and confidentiality above all else.
Can you work with mental health professionals?
Absolutely. We often work alongside therapists, social workers, and family support teams to create a coordinated care plan for clients affected by hoarding disorder.
Do you offer support for extreme hoarding cases?
Yes — we are trained to handle severe hoarding situations. Whether it’s one room or an entire property, we approach every case with compassion and practical expertise.
Is there follow-up or ongoing support?
Yes. We offer scheduled check-ins, maintenance cleaning, and referrals to mental health support where needed to ensure long-term success and a clutter-free environment.
How do you ensure confidentiality?
Confidentiality is a cornerstone of our service. We never share your details or photos without explicit permission and always arrive in unmarked vehicles when requested.
Do you provide any discounts or funding options?
We occasionally offer discounts for vulnerable clients or long-term recovery plans. Contact us directly to discuss what financial support may be available in your case.
Do you offer one-time deep cleans?
Yes, we provide one-off deep cleaning services for end-of-tenancy, post-renovation, or seasonal refreshes. Our team will thoroughly clean all agreed areas.
Can I book regular weekly or bi-weekly cleans?
Absolutely. Many clients choose recurring services. We’ll work with you to set a convenient schedule and tailor each session to your needs.
Do you bring your own cleaning supplies?
Yes — our cleaners arrive fully equipped with professional-grade supplies and eco-friendly products unless you request otherwise.
Is carpet cleaning included?
We offer specialist carpet cleaning as an add-on or standalone service. It’s ideal for freshening up high-traffic areas or preparing a home for new tenants.
Do you clean kitchens and bathrooms thoroughly?
Yes — we sanitize all high-touch surfaces, scrub tiles and grout, clean appliances, and leave kitchens and bathrooms sparkling and hygienic.
Can you help with garden maintenance?
Yes. Our garden services include weeding, grass cutting, hedge trimming, and waste removal. Great for keeping outdoor spaces tidy and safe.
Do you offer property clearance or rubbish removal?
We provide full property clearance for hoarded spaces, bereavements, or relocations. All waste is responsibly sorted and disposed of legally.
What if I have pets in the home?
That’s not a problem. We’re pet-friendly and happy to work in homes with animals. Please let us know in advance so we can take any special precautions.
Is there a minimum booking time?
Our minimum visit is typically 2 hours, but we can discuss your specific requirements and create a custom plan if needed.
How do I reschedule or cancel an appointment?
You can reschedule or cancel by contacting us at least 24 hours in advance. We’re flexible and aim to accommodate any changes to your routine.
Can you help someone who’s too embarrassed to ask for help?
Absolutely. We understand that asking for help with hoarding or clutter can feel overwhelming. Our team approaches every case with empathy, privacy, and zero judgment. You’re not alone — and help is just a message away.
Do you offer discreet or unmarked vehicles?
Yes. We understand the importance of discretion. We can arrange visits with unmarked vans upon request to ensure your privacy is respected at all times.
How do you handle sentimental items or family heirlooms?
We take extra care with sentimental and irreplaceable items. You’ll be involved in all key decisions, and we help sort belongings with compassion and patience — never discarding anything without consent.
Can family members book a clean on behalf of someone else?
Yes, many of our bookings come from family members, carers, or social workers. We can work with you and your loved one to develop a safe, respectful plan for support.
What’s the difference between your hoarding support and a regular cleaning service?
Our hoarding support is trauma-informed and recovery-focused. Unlike standard cleaning services, we offer emotional sensitivity, slow-paced sessions, and mental health-aware strategies aligned with CBT methods.
Do I need to be present during the cleaning or clearance?
It’s up to you. Some clients prefer to supervise or guide the process, while others find it easier to step away. We can accommodate whichever option makes you feel most comfortable and safe.
How do I know it’s time to get help with clutter or hoarding?
If clutter is affecting your daily life, causing distress, or making parts of your home unusable, it may be time to reach out. Even small steps toward change can have a big impact.
Do you help with pest issues or biohazard cleanup?
Yes, we can handle extreme cases involving pests, rubbish buildup, or biohazard conditions. We work safely and respectfully to restore sanitary living environments with care.
What happens to the items you remove? Do you donate or recycle?
We do our best to recycle, donate, or responsibly dispose of items. We can coordinate with local charities, recycling centres, and waste services depending on the nature of each job.
How long does a full home clearance usually take?
It varies based on the size of the property, volume of items, and client preferences. A typical full clearance can take 1 to 5 days. We’ll give a custom timeline after the initial consultation.
Still have questions not covered in this hoarding support FAQ? Reach out to us directly — we’re here to help with empathy and expertise.